FAQ Wholesale Flavours
Who is Wholesale Flavours for?

Our customers range from Manufacturers, Distributors, Online Shops to Shops on the high street.
As well as the E Liquid industry, we also supply to food and drink manufacturers.
Contact us to find out which products are suitable for you.
Whether you are a large scale business or just starting to trade we are here to help.

What discounts or price Breaks do you offer?

Volume discounts are worked out based on a per order basis.
At £1,000.00 exc. VAT – 2.5% Discount
At £2,500.00 exc. VAT – 5% Discount
At £5,000.00 exc. VAT – 7.5% Discount
At £10,000.00 exc. VAT – 10% Discount

What is the minimum order quantity?

We do not have a minimum order quantity.
This means that if you need a small amount quickly we can help.
It also allows you to try new products without committing to bulk quantities.

Where do you ship to?

We serve businesses throughout the UK, Europe and around the World.  We do not ship to the USA. 
Once your order is ready for dispatch, an email including your tracking number will automatically be sent to the registered email address.

What payment methods do you offer?

Viva Wallet

For orders under £1,000 you will be able to pay by Viva Wallet.
Orders by Viva Wallet can only be shipped to the verified shipping address you nominate at the time of order.
Your final VAT invoice will be emailed upon dispatch.


Bank Transfer

All orders over £1,000 must be paid by bank transfer.
Place your order as usual though the website. We will then double check stock and email you a pro forma invoice with our bank details.
If your payment is received by 2pm (Mon-Fri) we’ll dispatch it that day.
Your final VAT invoice will be emailed upon dispatch.

How quickly can I get my order?

We strive to process your order quickly, offering a next working day delivery to mainland UK.
Deliveries to addresses overseas or remote areas may take slightly longer but a tracking number will be given allowing you to keep an eye on the progress of your delivery.

How much is shipping?

Shipping is worked out automatically based on your location and size of your order.

If we are able to save you money through shipping by pallet, we will adjust your quote and email you an up to dated quote prior to Bank transfer.

Is everything I want in stock?

Stock levels can change very quickly, particularly if multiple customers are checking out at the same time with the same products.
Feel free to call us before ordering if you’d like us to check availability.

If there is ever a problem with an item on your order, we’ll contact you before shipping the rest of the order.

Can I make changes or add items to my order after it has been placed?

Usually we will be able to do something to help you out.
The best thing to do is call us on 01704 889500 and chat to an Account Manager.
Although we can’t adjust an order once it has been processed and dispatched, we will do everything we can to help.

I need something but I'm not sure what to get?

Our knowledgeable staff are here to help.
We will be able to help you choose the right thing to suit your needs.
Just call us on 01704 889500 or email info@wholesaleflavours.com.

I need something but I can't find it on the website?

Let us know what you need.
Our products and services are driven by our customers.
Whether it’s a particular flavour, manufacturer or a service we could provide to help you, we want to know about it.
Call us on 01704 504815 to speak to your account manager or email us at info@wholesaleflavours.com.

I can't see any 13ml, 4oz or 16oz bottles?

We import American and Canadian flavour concentrates and re-bottle them ourselves.
They are unaltered in anyway and re-bottled into metric sizes such as 10ml, 100ml, 500ml and litres.
US Gallon bottles (3.78 litres) are also available from US and Canadian manufactures.
European manufacturers bulk size bottles are 5 litres.

I'm in the EU. Do I need to pay VAT?

We will not charge you any VAT.

Do you stock Flavours for Baking?

Our extensive selections of Water soluble glycerine based flavours are the perfect accompaniment to your baking process.

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Do you sell Flavours for Drinks?

Wholesale Flavours stock a comprehensive range of water soluble flavours for Beverages.

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Do you have Flavours for Nutrition, Health and Dietary Supplements?

Whether you need MCT Oil based flavours or Water soluble glycerine based flavours, we stock an extensive range of flavours.

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Do you sell Confectionery Flavouring?

Our catalogue of flavours provides you with an unlimited combination of tastes for your confectionery needs.

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Warranty, Return and Refund Policy

Wholesale Flavours Warranty, Return and Refund Policies.

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What are One Shot Flavour Concentrates?

One Shots are a combination of flavours, premixed to provide a complete recipe in one bottle. Water soluble and suspended in Propylene Glycol.