Ordering and Payment

Is there a minimum order quantity?

We do not have a minimum order quantity. This means that if you need a small amount quickly we can help.
It also allows you to try new products without committing to bulk quantities.

What are your payment methods?

Orders Under £1,000

For smaller orders, under £1,000, you will be offered the option of paying with any major credit or debit card (exc. Amex) via WorldPay.

You can also choose to pay for smaller orders by bank transfer if you prefer.

Orders over £1,000

All larger orders, over £1,000, must be paid by bank transfer. This is so that we can check stock and confirm delivery details before you pay.

Bank Transfer Order Process

  1. You build an order on our website (you could also email or phone us with an order if you prefer) and choose bank transfer as your payment method.
  2. We receive your order, check stock and email you a pro-forma invoice.
  3. You make your bank transfer.
  4. We dispatch your order and email you a VAT invoice.

If your payment is received by 2pm (Mon-Fri) we’ll dispatch it that day, unless we need to manufacture or ‘private label’ products for you. However, we will discuss any potential delays with you before you make payment.

Do you offer discounts or price breaks?

The only discounts we offer are based on individual order size and are applied automatically at checkout, or when we prepare your quotation. They are as follows: 

Orders over £1,000.00 (ex. VAT) – 2.5% Discount
Orders over £2,500.00 (ex. VAT) – 5% Discount
Orders over £5,000.00 (ex. VAT) – 7.5% Discount
Orders over £10,000.00 (ex. VAT) – 10% Discount

Wholesale Flavours never issue coupon codes, so any sites advertising them are fake. However, we do recommend keeping an eye on our clearance section, where we regularly apply large discounts to overstocked or discontinued products.

Can I make changes to my order?

You can make any changes to you need to your order up until it has been dispatched.

Please call us on 01704 889500.

What if you are out of stock?

The stock shown on our website is what we hold. If an item sells out after you order, we’ll contact you straight away, send the rest of your order and refund that item.

You are always welcome to call us on 01704 889 500 to check stock levels with us before ordering.

Shipping and Delivery

Where do you ship to?

We deliver to addresses in the UK only.

How much does shipping cost?

All shipping options are calculated based on the weight and size of your order

Our shipping partners are Royal Mail, DHL, DPD and UPS. We will automatically offer you the cheapest option at checkout. However, if you have a preference for a particular courier, please call us and we’ll be happy to arrange this for you.

Pallet delivery options are available for larger orders and bulky items that can not be shipped via Courier.

To discuss your shipping preferences, or anything else, please contact us on 01704 889500

How quickly will I get my order?

Any order placed by 2pm is usually dispatched the same day for next working day delivery in the UK.* We can also arrange a morning delivery if you need something urgently.

Tracking numbers are provided for every order so that you can check the progress of your shipment.

* Particularly large orders, or when we are manufacturing or ‘private labelling’ products for you may take longer. However, we will discuss any potential delays with you before you make payment.

Where is my tracking number?

A tracking number will be emailed to you as soon as we have dispatched your order.

If, for any reason, you don’t receive the email, please call us on 01704 889500 or email info@wholesaleflavours.com and we will give you your your tracking number.

Why has my order not arrived yet?

If your order is taking longer than expected to arrive, please call us on 01704 889500 or email info@wholesaleflavours.com and we will do our best to find out what is going on and fix the problem.